Customer Care

This section explains how Vivafem works, how your information is handled, and the policies that guide our clinical and pharmacy services.

If you’re looking for clarity on consultations, prescriptions, delivery, or your rights as a patient, you’ll find it here.

How Vivafem Works

Clear guidance on what to expect when using Vivamen — from starting an online consultation to receiving treatment.

We take confidentiality and data protection seriously. These pages explain how your personal and medical information is collected, stored, and used.

Information about how prescriptions are issued and the standards we follow to ensure patient safety.

Everything you need to know about how treatments are delivered and what to do if there’s an issue.

Details about how Vivafem is regulated and the standards we operate under.

If you can’t find what you’re looking for, our support team is here to help.