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  • SW 10th Ave 1206, Portland, OR, United States
  • Mon – Fri: 8:30 am – 5:00 pm,
    Sat – Sun: Closed
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FAQs

Vivafem — Frequently Asked Questions

About the Service

Vivafem is a UK-based, private online men’s health service. We provide access to clinical assessments, testing, and prescription treatments for conditions such as erectile dysfunction, testosterone deficiency, hair loss, and weight management.

Vivafem is for adult men (18+) living in the UK who want safe, discreet access to regulated medical care online. All treatments are subject to clinical suitability.

Not always. Some medical conditions or circumstances are not suitable for online treatment. Our clinicians will review your information carefully and may decline treatment if it isn’t safe or appropriate.

No. Vivafem does not provide emergency care. If you need urgent medical attention, contact your GP, NHS 111, or emergency services.

How It Works

You choose a service, complete an online consultation, and submit your medical information. A qualified clinician or prescriber reviews your answers and decides whether treatment is appropriate. If approved, your medication is dispensed by a registered pharmacy and delivered to you.

No in-person visit is required for our online services. However, some treatments may require blood tests or further assessment, and some conditions may need face-to-face care instead.

Most consultations are reviewed within a short timeframe. If no further information is needed, approval can often happen the same or next working day.

No. Completing a consultation does not guarantee treatment. Our clinical team must be satisfied that treatment is clinically appropriate and safe.

Consultations & Prescribing

Your consultation is reviewed by a qualified UK-registered clinicians and prescribers working independently and in line with professional standards.

Treatment may be declined if:

  • the information provided is incomplete or inconsistent
  • there are safety concerns
  • your condition isn’t suitable for online care
  • prescribing wouldn’t be in your best clinical interests

If treatment is declined, no medication will be supplied and any payment will be handled in line with our Terms of Sale.

You’ll be contacted through our secure messaging system and asked to provide additional details or test results. Your order won’t proceed until this information is received.

If you don’t respond within a reasonable timeframe, your request may be declined for safety reasons and any associated order cancelled.

Tests, Monitoring & Ongoing Care

Some treatments – particularly hormone-related therapies – may require blood tests before prescribing. This helps ensure treatment is safe and appropriate.

Yes, for certain treatments. Ongoing monitoring may be required to check effectiveness, safety, and any changes in your health.

If results are unclear or borderline, a clinician may recommend repeat testing, monitoring, or alternative options rather than immediate treatment.

Yes. Treatments can be reviewed, adjusted, or stopped based on clinical advice, side effects, or changes in your circumstances.

Orders & Delivery

Your order is confirmed once your consultation is approved by a clinician and the pharmacy has accepted it for dispensing.

Orders are dispatched after approval and processing, usually on working days. Delivery times depend on your location and Royal Mail service availability.

Yes. All orders are sent in plain, discreet packaging with no indication of the contents.

Yes. Once dispatched, you’ll receive tracking details so you can follow your order.

If your order hasn’t arrived within the expected timeframe, contact customer support and we’ll investigate with the delivery provider.

Account & Order Management

You can update your delivery address in your account for future orders. 

Once an order has been processed by the pharmacy, the address can’t be changed.

Yes. You can manage upcoming delivery dates through your account, subject to clinical review where required.

You can manage subscriptions and ongoing treatments through your account. Prescription orders can only be cancelled before they are approved.

No. Once a prescription order is in the dispatch process, it can’t be cancelled or refunded under medicines regulations.

Payments

Payments are taken according to your treatment plan, which may be one-off  – or it could be recurring depending on the service you have selected.

We accept major debit and credit cards. Available payment options are shown at checkout.

Payments will appear under our trading or parent company name – XXXXXXXX –  as explained during checkout.

If a payment fails, we’ll retry it automatically and notify you so you can update your payment details if needed.

Safety & Support

As with all prescription medications, there is a risk of side effects.

If you experience any side effects while using your treatment, stop taking the medication and seek medical advice.

If you experience mild side effects, or you’re concerned and would like to discuss them, you can contact us to speak with a clinician by calling [PHONE NUMBER].

If you experience severe side effects, contact your GP, call 999, or attend your nearest A&E immediately.

For any non-medical or general enquiries, our customer care team is available to help.

You can message a clinician securely through your account if you have treatment-related questions or concerns.

For general questions about orders, delivery, or your account, contact our customer care team using the details on our website.

Eligibility

Vivafem is available to adults aged 18 or over who live in the UK and meet clinical eligibility criteria.

No. Vivafem is a private service and does not provide NHS prescriptions.

No. We only prescribe and deliver medications within the UK.